Turn “I’ll review later”
into one TAP TAP TAP TAP TAP .

Not at all! No application is required. Vincio relies on native NFC hardware built into modern smartphones (both iPhone and Android). The customer simply unlocks their phone and taps it against the stand — the Google review page, link-in-bio hub, menu or Instagram opens immediately in their default browser.

All iPhones from iPhone XS / XR (2018) and newer read NFC in the background automatically (just tap the top edge of the iPhone). On Android, the vast majority of smartphones have native NFC enabled by default. For older legacy devices without NFC, every stand also includes an elegant backup QR code.

No. Vincio touchpoints are 100% passive devices requiring no batteries, cables or recharging. The chip receives operational energy via electromagnetic induction straight from the smartphone when brought within 1–3 cm. The stand works indefinitely with zero maintenance.

Standard NFC chips can be detuned by metallic surfaces. However, Vincio stands position the chip elevated in eco-acrylic, wood, or polymer bodies. If you intend to mount touchpoints directly onto stainless steel or aluminum, we equip them with specialized anti-metal ferrite shielding for 100% reliability.

Yes, that is the core superpower of Vincio! Each chip carries a unique secure redirect URL linked to your Vincio cloud account. In your dashboard, you can change the destination in 1 click (e.g. morning Google review, afternoon lunch menu, evening event tickets). The change is instant worldwide.

No, you do not! Core operation, redirection to your Google review profile, and basic tap counters are included with hardware purchase forever for FREE (Free tier). Paid plans (Plus and Pro) are strictly optional and designed for venues wanting branded link hubs, custom domains, multi-location management, or team permissions.

Inside your Vincio dashboard, we provide an automatic Google Review Link Generator. Simply enter your business name or street address, and our tool fetches the official direct URL that instantly launches the review dialog with 5 stars on the guest's phone.

For analytics we store the interaction time, NFC device, target and broad platform type. We do not store the full IP address, full User-Agent or referring page, and we do not sell visitor data. If duplicate suppression is enabled, the IP is used only transiently to create a daily one-way hash that is erased within two days.

In-stock items (Vincio Basic, Starter Kits and accessories) ship within 24–48 hours. Delivery to Packeta pickup points and Z-BOXes usually takes 1–2 business days. Custom logo branding or custom 3D production typically takes 3–5 business days following 3D proof approval.

Absolutely. Simply check "Buying for business" in the checkout and enter your company ID. Our system automatically fetches verified company records from official registries. A PDF invoice is emailed upon completion and stored permanently in your dashboard.

Yes! We provide tiered B2B volume discounts in the store: 3+ units receive 10%, 5+ units receive 15%, 10+ units receive 20%, and 25+ units receive 30% discount. For chains above 80 units, we provide custom enterprise quotes with tailored onboarding.

We manufacture touchpoints from durable, hospitality-tested materials. Additionally, we offer Vincio Care (or included in Pro plan), covering 1 free annual replacement with no questions asked. If a unit is lost, you can also instantly deactivate its routing in the dashboard.

Vector formats are ideal: SVG, PDF, AI, or EPS. If you only possess high-resolution raster files (PNG or JPG with transparent backgrounds), our design team can vectorize it for laser engraving or high-res UV printing at no extra charge.

Following your inquiry, our CAD designer consults with you on requirements. We model a tailored 3D shape (e.g. coffee mug, wine bottle, dumbbell or brand mascot) and deliver photorealistic 3D renders for your approval before manufacturing commences.

We work with cast acrylics with matte or glossy finishes, solid oak and beech wood treated with natural protective oils, and high-precision eco-polymers. All materials resist spills, UV sunlight, and standard hospitality sanitizers.

Certainly! We encourage ordering a single Vincio Basic or Starter Kit from the shop. Test it at your counter or tables, observe guest delight, and track the initial review influx. When placing a subsequent rollout of 10+ units, we credit the sample cost back.