🛡️ SUPPORT CHAT TERMS OF SERVICE & PRIVACY
Support Live Chat Terms of Service
Effective from: 22. 10. 2026 · Operator: Martin Šrámek
This live chat is used to provide quick information, customer and technical support for Vincio products and services (smart NFC business cards, profiles, orders, and plans).
1. Personal Data Processing (GDPR)
Before starting a conversation, you provide your name and email address. We process this data in compliance with GDPR solely to resolve your inquiry, identify related orders, and potentially send a reply or transcript if disconnected.
2. Use of Artificial Intelligence (AI)
Conversations are primarily handled by our automated Vincio AI assistant powered by GROQ Llama 3.3 / GPT-OSS technology. The AI is connected to an internal order status database and instructed to answer strictly based on factual data. It does not have access to passwords or payment credentials.
3. Right to Connect with a Human Agent
You have the full right at any time to request a transfer to a human Vincio team member via the "Connect with a human agent" button. If an agent is unavailable within 10 minutes, we will follow up by email.
4. Security and Retention
Active sessions are temporarily linked to your IP address and device (up to 7 days); conversations are automatically archived after 7 days.